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“FUEDI - The European Federation of Loss Adjusting Experts” - Martin Schoerkhuber - President of FUEDI

“Insurance market principles for UK claims” - Jonathan Clark - Immediate Past President of CILA, Global Head of Business Solutions Claims at SCOR Global P&C

“Loss Adjusting - The USA Experience” - Charles Reilly - 1st Vice President of International Institute of Loss Adjusters

“Seamless Claims Service - A (re)insurer's perspective” - Jonathan Clark - Immediate Past President of CILA, Global Head of Business Solutions Claims at SCOR Global P&C

“Challenges in international claims handling” - Daniela Ziser - Claims Expert/Vice President, Property & Casualty Business Management

“Warehouse Woes - Racking Collapses!” - Gareth Dobinson - Senior Associate in Hawkins, UK

“Benefits of quick response” - Elvir Kolak - Managing Director of BELFOR Europe GmbH, Germany

“US Cyber Insurance Origins” - Tom Moss - President of Tenco Services, Inc., USA